The first service platform with a telematics integration from a terminal tractor manufacturer, TICO Edge will be offered as standard on all new TICO models. “Delivering this unique, new level of connected, network wide service completely sets TICO apart from any other terminal tractor manufacturer.” “With the capabilities of Decisiv SRM we can provide the best after sale support for our products, and raise the bar on uptime,” Pindar added. TICO Edge breaks the chain of inefficiencies in an outdated service process and customers benefit from enhanced uptime. When a terminal tractor goes down, the productivity of freight and manufacturing operations suffers. “With TICO Edge, service and repair processes are streamlined because all stakeholders are constantly in the loop,” said Mallery Pindar, Manager, Dealer Network-North America at TICO. TICO Edge, powered by Decisiv SRM, is a cloud-based platform that allows the manufacturer’s dealer network, customers and the TICO Uptime Center to communicate and collaborate, and have real-time visibility, into individual repair events. The announcement was made during the Technology & Maintenance Council (TMC) Annual Meeting & Transportation Technology Exhibition. Glen Allen, Virginia/Ridgeland, South Carolina – February 24, 2020ĭecisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, and TICO (Terminal Investment Corporation), a pioneer in fleet services, terminal services, and terminal tractor manufacturing, introduced today the TICO Edge system. Decisiv’s Service Relationship Management platform streamlines service events and raises the bar on uptime for TICO dealers and customers
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